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Location in Insurance Risk Management


Nigel Lester
Sales Director - South East Asia
MapInfo Corporation
Email: nigel.lester@mapinfo.com



Location has long been a critical element to the insurance industry. Understanding where a property is in relation to the risk elements, is a core decision affecting an insurance carrier’s profitability. Since the events of 9-11, the importance of understanding “where” in relation to risk management, has become an even more critical process. Terrorism has become a global concern and a new element in underwriting.

Using location-based technology is a simple solution to a complex, real-world problem for the insurance industry In today’s competitive business environment, location information becomes the foundation of knowledge that can be nothing less than the difference between profitability and disastrous loss. But underwriting is not the only area where location is crucial in insurance. Other departments and applications leverage location information to better market, sell and service customers.

Why Mapping?

It’s all about information.

Insurers depend on geographic and demographic information to assess underwriting risk, handle claims, match coverage, expand markets, serve existing customers and develop new business.

Complicating matters is the sheer volume of data— claims histories, natural and man-made hazards, risk factors, locations, competitive intelligence and much more. Storing, retrieving, interpreting, and applying all of this data in a meaningful way can be a staggering and expensive proposition.

Spatial technology has become an invaluable strategic tool to many leading insurers. Mapping allows insurance professionals to quickly access information, recognize patterns and trends, and drill down into data for detailed analysis and sound decision-making.

Ways Mapping is Used
Here are some examples of how insurance companies are using mapping to run mission-critical applications:

Risk Management
  • Address validation
  • Determining rates, pricing
  • Underwriting decisions
  • Natural disaster models
  • Reinsurance decisions
Claims
  • Tracking location of incidents
  • Determining proximity to resources
  • Allocating adjusters
  • Determining service coverage
  • Integration into existing claims applications
Catastrophe Management
  • Provide acid-test expectancies of real time events
  • Place resources where needed
  • Discover correlations of entire portfolio
Agent Support
  • Prospecting
  • Policy application processing
  • Agent recruitment
  • Determining service coverage
Marketing
  • Finding best customers
  • Cross-selling
  • Mass mailing
  • Campaign management and measurement
Web
  • Agent locator
  • Healthcare service provider locator
  • Agent marketing tool
  • Certified repair locator
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