GIS – Tool for Simplifying the Collection Management System in Banks and Financial Service Organizations Locating Customers: The number of address changes submitted to a large bank is about 95 per day. This makes the job difficult for the Collections Department which has to relocate the customer every time. An integrated GIS approach would ensure that every customer’s location is geocoded so that locating a customer even after a series of address changes would be easy. This should be done atleast for persons who have obtained Loans and Credit Cards. Then the customers have been classified as loanees and account holders with the loanees further divided into different types of defaulters as well as shown in the following figure. 
Map showing different types of defaulters 
Analysis of defaulters: The demographic and socio economic characteristics of defaulters in a particular geographic location in comparison to other non-defaulters would throw light into some patterns that would be useful for Banks in deciding whether to grant loans to other customers who fall into a similar pattern and if granted what are the methods that they should employ to minimize risk. GIS facilitates this analysis to find finer details by enabling analysis like assessing the demographic patterns of defaulters in certain regions like living within 3 km of a collection centre or living more than 2 km away from all collection centres and located in one zone, etc. |