The
support of critical applications is a fundamental requirement of Geographical
Information Systems (GIS). Instead of broad focus on the entire suite of
applications commonly addressed by GIS systems, this paper highlights the role
of GIS technology in Telecom Sector.
A case study of the implementation
& application of a GIS system at MTNL, Delhi have been discussed, Some of
the problems & Lacuna in the present manual system of operation &
management will be described, further the use of GIS as a efficient and powerful
decision-making tool on solving them is also explained. Some of the major
modules developed to suit the Indian Telecom Network requirement such as Wait
List Analysis area Transfer etc will be focused.
The paper also brings
out how Basic Telecom Service companies can utilise GIS technology in Network
Planning and in Market & Customer analysis.
Finally the paper
emphasises that GIS systems within Telecom utilities can provide facilities for
fault tracking, customer care, Planning and efficient management of a large
distributive network and more importantly provide a framework for better
integration and analysis of relevant facility information derived from several
sources in graphics environment.
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