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December 2000
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Indian Export in GIS segment will increase 2.5 times: A Report
New Delhi : Indian export of IT enabled services to North American markets is expected to grow over 15 times in the next five years. The estimates have been put at $4 billion worth exports in 2005 from the current level of $264 million. During the period, the sector will generate employment for almost 2.5 lakh professionals against the current employment of 30,000.
These are the finding of a report on 'Export of IT enabled services from India to North America' prepared by the US-based consulting firm-Stevens International Consulting (SIC)-for Electronics and Computer Software Export Promotion Council (ECS), an autonomous organisation under the IT ministry. To leverage India IT capabilities in the global scenario. ECS is organizing-Indiasoft 2001-on February 23-24 in New Delhi.
Projected Exports of IT-enabled services from India to US
| (Million USS) |
| | Revenues | Employment |
| Business Segments | 2000 | 2005 | 2,000 | 20005 |
| Customer Interaction
centers | $60 | 52,250 | 3,000 | 102,000 |
| Medical Transcriiption | $30 | $800 | 6,000 | 45,000 |
| Finanace &
accounting | $50 | $375 | 2,000 | 15,000 |
| Pre-press and digital
pre-media | $45 | $200 | 11,000 | 45,000 |
| Distance learing | --- | $50 | --- | 7,000 |
| Geographic Information
Systems | $60 | $150 | 5,500 | 13,000 |
| Human resources
service | --- | $115 | --- | 6000 |
| Medical billing &
collection | $3 | $75 | 350 | 2,500 |
| Insurance claims
processing | $13 | $30 | 2,500 | 5,000 |
| Litigsation support
services | $3 | $27 | 200 | 2,000 |
| Total | $264 | $4,072 | 30,550 | 242,500 |
The report reveals that customer interaction centers or call center services will account for more than half of the expected projection. Currently, this segment earns the total revenues of $60 million, which will increase to $2-225 billion by 2005 Another segment that is going to witness manifold jump is medical transcription. From the Current earning of $30 million, it is expected to increase to $800 million during the period.
The export from Geographic Information System (GIS) segment will increase to $150 million in the next five years from the present level of $60 million. Finance and accounting services, which has an export earning of $50 million in 2000, will increase to $375 million by the end of 2005.
These results, however, are depended on continued improvement in the telecommunications infrastructure, SCI reported. The report has outlined two suggestions for the Indian players.
First, provide increasingly higher value IT enabled services within their specific business segment or move to the higher value added services. Second the service should be supplied to end-users directly rather than indirectly through out-sourcing intermediaries in the US.
(Source : The Hindustan Times, 26
Dec, 2000)
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