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Sessions

A tangled web of pure opportunity

Directions for data

Forging the future

How they did it - and what's next

Integrating work management

Mobile solutions- taking it to the streets

Operations support

People make the difference

Systems architecture

The local government perspective

Tying IT all together

Vertical applications


GITA 2001


Integrating Work Management
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Too Many Work Order Systems Spoil the Broth

Marc McCluskey and Bob Gustafson
AMR Research
2 Oliver Street
Boston, MA 02109
Email: mmccluskey@amrresearch.com
Abstract:
Applications in the area of Customer Information Systems (CIS), Enterprise Asset Management (EAM), Enterprise Resource Planning (ERP) and other work planning applications have developed the ability to create work orders. The introduction of stand-alone applications creating and manipulating work orders filled a vacuum. The issue is the efficiency of developing the right work order and managing the enterprise schedule is lost without integration. While these applications locally improve a department's ability to execute, they do not lend to corporate wide efficiencies. Prioritization, resource allocation, and scheduling conflicts result when work orders created in individual applications attempt to reserve resources and schedule completion dates that overlap with other individual applications. Figure 1 depicts the complexity of the issue.


Figure 1 - Multiple Application Work Order Creation Process

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