Automated Dispatch for Communications Companies
B.J. Neeley
Intergraph Communications
Mailstop: LR23B2
Huntsville, Al. 35894-000
Communications Dispatch Needs
Communication companies are facing an increasingly competitive environment and continuing rate reductions are beginning to affect operating revenues. In order to remain competitive, companies are re-evaluating their internal business processes and technologies. All competitive service providers need ways to automate and integrate their business processes. Companies are not only considered for their rates but also by the efficiencies demonstrated in provisioning, activation, and delivery of service.
What is the solution? Through the use of automated dispatch technology, service providers are offered an effective framework that will allow them to manage and respond efficiently to multiple types of work – service, emergency, construction, and maintenance. Figure 1 illustrates the typical dispatch framework.
Figure 1. Typical Dispatch Framework
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