Do you really know where your customers are?
Maryann M. Revers, Gina M. Newhouse
Allegheny Power
800 Cabin Hill Drive, Greensburg, PA 15601
Abstract
Allegheny Power’s (AP) Outage Management System (OMS) integrates data from the
Customer Information System (CIS) and AM/FM to “electrically” locate over 98 percent
of its 1.47 million electric customers.
Outstanding cooperation between AP’s Technology Group and field personnel during
1999 and 2000 increased the number of connected customers from 85 percent to more
than 98 percent. Technology methods optimized the effort needed in the field.
Joint efforts between Technology and field personnel connected approximately 195,000
customers by various methods including electronic data correction, collecting the correct
transformer pole number and mapping the missing transformers or facilities in AM/FM.
Knowing the electrical connectivity of your customers improves the effectiveness of the
Outage Management System during service restoration, enables proper notification to
customers via automated methods, allows direct reporting of Reliability Data to Utility
Commissions and provides accurate information for other operational systems such as
AM/FM and Engineering Analysis Programs.
Introduction
Allegheny Power provides nationally recognized customer service to its 1.7 million
customers, in part, because of its use of integrated technologies.
Allegheny Power is the energy delivery business of Allegheny Energy, delivering low-cost,
reliable electricity and natural gas to customers in parts of Maryland, Ohio, Pennsylvania,
Virginia, and West Virginia. The service territory covers more than 31,000 square miles and
serves over 1.7 million customers in a population base of over 3 million.
