The empowered field force - Leveraging new technologies in support of field operations
Benefits
The system was designed to automate key work processes as well as manage and
maintain regulatory compliance data audited by the Texas Railroad Commission. By
scheduling and maintaining leak surveys, detect, repair, and monitoring assignments, an
in-depth history is kept and used for reporting. Necessary reporting can be generated in
minutes through an automated process rather than days of manual effort in paper files.
Electronically captured and centrally stored sketches significantly reduce the likelihood
of information loss or misinterpretation.
Cost savings are realized by reducing the need for expensive paper maps. By using
organizationally maintained GIS, data accuracy and integrity are reinforced by both
office and field personnel.
Hardware
CM+ is accessed through desktops by office workers and through laptops by field
technicians. User must log on to the system while connected directly to the LAN or by
dialing up the network with a modem. At present, the system is supporting
approximately 900 users. Standard, non-ruggedized laptops are deployed in the field
(specs could be obtained from Brian Jackson).
Wireless
An upgrade to CDPD technology is being considered as an alternative to both LAN and
dial-up connections. CDPD will allow sufficient bandwidth to pass information bi-directional
creating savings by eliminating unnecessary office trips.
Conclusion
The decision to use technology to automate key work practices was logical. Efficiencies
can be gained in workflow and savings can be realized through several means, the least of
which is the elimination of paper. Further, by delivering mapping solutions to the field,
investments in GIS can be leveraged across of large population of employees. Overall,
TXU is satisfied with its approach to field force automation and expects to make further
advances in this area.
