Work Management
Wayde J. Prejean
El Paso Energy
1001 Louisiana Street, Suite W-1111A
Houston, TX 77002
Abstract
The presentation will begin with an overview of work management definitions and the
work management process, including an overview of the types of work that are managed.
Next, the functionality and uses of Computerized Maintenance Management Systems
(CMMS) will be reviewed. A review of the benefits of utilizing a good work
management process and a CMMS will take place. Finally, there will be a discussion
involving the integration points between an AM/FM/GIS system and a CMMS and the
advantages of integrating the two enterprise systems.
Work Management Overview and Definitions
Definitions
Work Management is a process which incorporates the identifying, planning, scheduling,
performing and reviewing of work needed to keep a facility running at optimum
efficiency while remaining in compliance with regulatory agencies and company policies.
Another way of looking at work / maintenance management would be: to establish an
organization-wide approach to maintaining assets that’s supported by business policies
and controls, systems and technology, organizational relationships and reward programs.
Workflow is the flow of information and control in a business process. It is sometimes
confused with work / maintenance management. Maintenance management systems can
have workflow, but workflow is used beyond just the maintenance process. It can be
used in purchasing, inventory, along with many other business processes.
A Computerized Maintenance Management System (CMMS) is a tool to help automate
the work / maintenance process. It helps you better manage and control maintenance
resources. The needs of the maintenance process determine what information goes in and
what documents and reports go out of the CMMS.
In looking at the types of maintenance work managed using a CMMS, nearly all work
can be classified into one of the following categories:
- Preventive Maintenance (PM) - work that is planned ahead of time to occur at
scheduled intervals, and is performed according to plan. This can also include
predictive maintenance, which based upon condition monitoring.
- Corrective Maintenance (CM) - work that is requested, planned, scheduled,
performed and recorded/documented
- Emergency Maintenance (EM) - work that is performed to immediately resolve a
problem and then is recorded after the fact
- Project Work – construction project work that is tracked in a CMMS and is not
necessarily maintenance related.
Reliability Centered Maintenance (RCM) is another buzzword used today. RCM is a
process used to determine, systematically and scientifically, what must be done to ensure
that physical assets continue to do what their users want them to do.
RCM combines professional intuition and a rigorous statistical approach, and recognizes
that different maintenance strategies apply to different facility equipment. Some of the
strategies include run-to-failure, preventive, predictive, and proactive maintenance. The
RCM approach applies these differing maintenance strategies in an optimal mix, to
ensure that facility equipment is maintained sufficient to accomplish the facility mission
without wasting maintenance labor.
