Work Management
Work Management Process and CMMS Functionality
Work Management Process
At a high level, the work management process involves identifying the work to be done,
planning and prioritizing the work, identifying and scheduling the resources needed to do
the work, doing the tasks identified and then reviewing the completed work and
analyzing the findings, if any. The chart below shows a typical work management
process. By looking at this chart, you can get an idea of the many areas within the
process that can be automated or improved by using a CMMS.
CMMS Functionality
A CMMS is a tool to help automate the work / maintenance process. It helps you better
manage and control maintenance resources. Some of the areas of the work management
process that can be addressed by a CMMS include:
- Planning / prioritizing work – including plan, track and document compliance and
recurring activities, and scheduling work crews and local staff
- Requesting, scheduling and documenting corrective work – by documenting
corrective maintenance in a CMMS, you ensure that needed work goes into the queue
and keep a good history of the work completed on critical equipment
- Preventive Maintenance procedures, including documentation of “best-practices” and
other procedures and information needed to get the job done, such as:
- Tools and equipment
- Skills required
- Hazards, precautions and safety information
- Tracking and documenting of completed work and failures
- Identifying unplanned work and recurring problems.
