Extending the Office through Field Automation Geoff Zeiss Director of Technology Autodesk Infrastructure Solutions Division, Canada Email: geoff.zeiss@autodesk.com Telecommunications firms and utilities are faced with demands to improve the quality of service and to become more responsive to customers. In most telecommunications firms and utilities, the engineering design and infrastructure maintenance process is inefficient, slow, and unresponsive. A critical part of that process involves efficiently deploying reliable geospatial engineering design data to field staff. Since large utility and telecommunications firms often have thousands or even tens of thousands of field staff, improving the quality and timeliness of geospatial design data delivered to the field can directly affect field staff productivity. Estimates from utilities and telecommunications firms suggest that significant process improvements are feasible by streamlining the engineering design and maintenance process by expanding the office through field force automation. We will report on the real world experience of utilities and telcommunications firms around the world including Asia Pacific who are using web-based and mobile viewer technology to automate the field force and how this has resulted in improved quality of service, a more responsive engineering design process, increased productivity of field personnel, and loyal customers.